Frequently asked questions

An AI scribe built for oral and maxillofacial surgeons. After a consult, you dictate on your phone for a minute. ScribeOMS gives you back:

• a SOAP note,
• a referral letter to the referring dentist,
• post-op instructions, if you dictated them,
• the CDT codes, with tooth numbers.

You review it, edit anything, and approve it. Your staff copy it into your practice software.

No signal? Record anyway: it uploads when you’re back online. Forgot something? Dictate an addendum and it’s added to the note.

No. You dictate after the consult, the way you would into a dictaphone. The patient isn’t recorded.

It works alongside any practice software. Nothing is installed on your server, and your IT company doesn’t need to give us access. Your staff open the finished note on the web dashboard and copy it into WinOMS, OMSVision, Dolphin, DSN or any other system with one click per section.

• Recording: iPhone or iPad on iOS 15 or later. Android is coming soon.
• Reading, editing and printing notes: the web dashboard in Chrome, Edge or Safari on any computer.

Recording is done in the phone app only.

Every note is a draft until you approve it. The full transcript sits next to the note so you can check it, and you can edit any section. When you press Approve Clinical Note, you confirm the note reflects the visit, just as you would sign a transcribed note today.

Built with an oral surgeon, for oral surgeons. ScribeOMS was created with Dr. Dominick Adornato, a practicing oral and maxillofacial surgeon in Northeast Ohio, so it writes notes the way oral surgeons do.

ScribeOMS is made by Aekur, which is owned by TritonX Inc. That’s why the App Store lists the seller as TritonX Inc.

1. Go to scribeoms.com and click Log in at the top right.
2. Click Sign Up.
3. Enter your full name, your title (optional), your email and a password.
4. Tick the box agreeing to the Privacy Policy and AI Processing Terms.
5. Press Sign Up.

Then install the phone app and log in with the same email and password. Accounts can’t be created inside the phone app.

iPhone and iPad: download ScribeOMS from the App Store.

Android: coming soon.

Accounts are created on our website, not in the phone app. On a computer, go to scribeoms.com, click Log in, then Sign Up (the steps are under “How do I create an account?” above). Then open the app and log in with the same email and password.

It’s where you and your staff read, edit, copy and print notes on a computer. It runs in Chrome, Edge or Safari, so there’s nothing to install.

Go to scribeoms.com, press Log in at the top right, and sign in with the same login you use in the phone app.

On the phone app or the web dashboard, enter your email (or the username your clinic gave you) and your password, then press Login. Both use the same account.

The first time you open the app on a phone, it explains how your recordings are processed and asks for your consent. Notes can’t be created without it. You only see it once on each phone.

Yes: Face ID, fingerprint or a 6-digit PIN. Log in once with your password, open the menu, and turn on Enable Biometric Login or Enable PIN Login. After that, the login screen shows the button.

1. On the login screen (phone or web), type your email address in the email box.
2. Press Forgot Password?
3. Open the email we send you and choose a new password.
4. Log in with the new password on the phone app and on the web dashboard.

• Check your spam or junk folder, and search your inbox for “password”. It can take a few minutes to arrive.
• Make sure you typed the email address you signed up with.
• If you log in with a username, there’s no reset email. Ask your clinic’s administrator to reset it in Manage Staff.

Still nothing? Email [email protected] or call 630-899-9213.

Ask your clinic’s administrator. In the phone app they open the menu, go to Manage Staff, find your name and press Reset Password. They get a temporary password to give you, and you choose your own the next time you log in.

For security, you’re logged out after a period with no activity: 3 hours on the web dashboard and 4 hours in the phone app. Log in again and carry on. Recordings waiting to upload are kept.

In the phone app, open the menu, choose Delete Account and confirm.

Can’t open the app? Email [email protected] from your account’s email address and ask us to delete your account. We’ll email you when it’s done.

This can’t be undone. Your login is removed, your name and email are erased, and the account can’t be restored. Clinical notes stay in your clinic’s records, because medical records have to be kept.

Surgeons, before you delete:

• Your staff have their own logins, and deleting your account doesn’t remove them. In Manage Staff, switch each person to Disabled first.
• Deleting your account doesn’t cancel your subscription. Email [email protected] to cancel first.

1. In the phone app, open the menu and choose Manage Staff.
2. Press New Invite. You get a code like NURSE-A1B2C3. It works for 24 hours.
3. Send the code to your staff member.
4. They go to the web dashboard (scribeoms.com, then Log in at the top right), press Sign Up, fill in their details, and enter the code under Invite or Referral Code.

They then appear in your Manage Staff list.

Yes. When signing up, a staff member can enter a username of 6 to 10 letters and numbers instead of an email. Usernames can’t receive reset emails, so the administrator resets their password from Manage Staff.

• If they log in with an email: they press Forgot Password? on the login screen, like anyone else.
• If they log in with a username: the surgeon or clinic administrator opens the phone app menu, goes to Manage Staff, finds them and presses Reset Password. The app shows a temporary password to give them, and they choose their own at their next login.

• Staff see every consult in your clinic.
• They can correct a note until you approve it. After that it’s locked.
• Only the surgeon can approve the clinical note.
• Only the surgeon sees billing and the subscription.

Phone app, menu, Manage Staff, and switch the person to Disabled. They’re signed out right away and can’t log back in. Switch them back to Active to restore access.

Yes, on request. Each surgeon has their own account by default. For a group practice, we link your surgeons into one practice, so your staff see every surgeon’s consults in one place. Email [email protected] or call 630-899-9213 to set it up.

1. Open the app and tap the big microphone (TAP TO RECORD).
2. Dictate the consult. Say the patient’s full name, because ScribeOMS takes the name from what you say.
3. Tap again to stop.

The consult appears at the top of your list and shows each step (queued, uploading, processing) until the note is ready.

Up to 20 minutes. The app beeps at 19 minutes and stops at 20, saving everything you recorded. Need more? Open the consult and record an addendum.

If the phone hears nothing for 5 minutes, it stops and saves the recording by itself. Recordings shorter than 5 seconds are discarded, so a tap by mistake doesn’t create a note.

The recording pauses and saves what you have. After the call, tap TAP TO RESUME to carry on. If you’re interrupted a second time after resuming, the app stops and saves the recording.

Open the consult in the phone app, tap Addendum / Edit Notes, and dictate what you want to add. It’s transcribed and added to the note. The transcript labels it Addendum #1, #2 and so on.

Yes. Record as usual. The audio is saved on the phone and uploads by itself when you’re back online. The top of the home screen shows ONLINE or OFFLINE, and Pending Uploads in the menu lists anything still waiting.

No. Recording is in the phone app. The web dashboard is for reading, editing, copying and printing.

• Clinical: a SOAP note (Subjective, Objective, Assessment, Plan) and the full transcript.
• Revenue: the CDT codes with tooth numbers.
• Documents: a letter to the referring dentist, and post-op instructions when you dictate them.

No, and that’s on purpose. A busy clinic finishes 20 or more notes a day, and an alert for every one would get in the way. Instead, your consult list updates by itself, so there’s nothing you need to do.

• Phone app: the finished note appears in your list automatically.
• Web dashboard: the list refreshes by itself. To see a new note right away, press the refresh button at the top.

1. Open the consult in the phone app.
2. On the Clinical tab, check each section. Tap the pencil to edit any of them, or dictate an addendum if you’d rather say it.
3. Press Approve Clinical Note.

The Revenue tab has its own Approve Revenue Codes button. Once you approve, the note is locked for your staff.

1. A staff member logs in to the web dashboard (scribeoms.com, then Log in at the top right) and opens the consult.
2. On the Clinical tab, use Copy section, or Copy Clinical Notes & Transcript, and paste it into the chart.
3. On the Billing tab, press Copy all billing codes.
4. On the Documents tab, copy the referral letter and the post-op instructions.

Yes, from the web dashboard. Print SOAP Notes or Print All creates a PDF. Approved notes say "Electronically Signed by" with your name.

• Your letterhead: yes. Copy the referral letter or post-op instructions from the web dashboard into your own letterhead document, then print it or save it as a PDF.
• Your own post-op sheets and code list: coming soon. You’ll upload them once, and every note will follow them. Until then, copy any document into your own forms.

Open the consult and tap the pencil next to the name (phone), or Edit Patient Name (web). The name comes from your dictation, so saying the full name clearly at the start helps.

Type the patient’s name in Search patients… at the top of the list, on the phone or the web.

In the phone app, swipe the consult to the left and confirm. This can’t be undone.

1. Pull down on the list to refresh.
2. After 5 minutes the consult shows Force Reprocess. Tap it.
3. If it says Processing Failed, tap it and press Retry.
4. Still stuck? Tap the purple chat button and report it.

$499 per surgeon per month, month to month. Or pay $5,500 for the year up front and save $488.

Every plan starts with a free trial and includes free setup and staff training. Questions? Call 630-899-9213 or email [email protected].

Yes, 14 days free. Setup and staff training are free too. To start, go to scribeoms.com, press Log in, then Sign Up.

Email [email protected] from the address on your account, and include a phone number. We’ll call you to confirm, then update your card or cancel. Cancelling stops the next charge.

Yes. When a surgeon you refer becomes a paying customer, you both get a month free.

1. Open the menu, on the phone or the web, and choose Referral Rewards. Your code is shown there.
2. Send the code to a colleague.
3. They enter it under Invite or Referral Code when they sign up, or later on their own Referral Rewards screen.

Yes. We sign a Business Associate Agreement with your practice. ScribeOMS runs on Google Cloud under Google’s Business Associate Agreement, and the AI is Google’s Vertex AI, covered by that same agreement. Each clinic’s data is kept separate, and everyone has their own login.

Only the people in your clinic you give a login to.

We don’t read your notes or your patients’ information, and we don’t need to, not even to fix a problem.

To write each note, your recording is processed by software: Google’s Vertex AI, on Google Cloud, under a HIPAA Business Associate Agreement.

No. Your recordings and notes are never used to train AI models. Google’s Vertex AI, which writes the notes, doesn’t use customer data for training without permission, and neither do we. That’s the default, so there’s nothing you need to switch off.

• Audio recordings: deleted from our servers automatically 30 days after upload. Your phone deletes its own copy once the note is finished.
• Notes and transcripts: kept for at least 7 years, as part of the medical record.

When you dictate after the consult, the patient isn’t being recorded. If you choose to record in the room, follow your state’s recording laws. Some states, including Illinois, need everyone’s consent.

Nothing is lost. Your notes are stored in your account in the cloud, not only on the phone, so you can log in on your new phone and everything is there. Change your password right away with Forgot Password?, and tell us so we can help. One exception: a recording that hadn’t uploaded yet stays on the lost phone.

In the phone app, tap the purple chat button to report a problem; it comes straight to us. Or email [email protected] or call 630-899-9213.

Yes, on every plan, at no charge. We set up your accounts, train your staff in your office or by video, and walk your team through a real consult.